How can we help you?

Our support team is here to ensure your delivery experience is smooth and hassle-free. Use the chat bar on the right for immediate assistance, or explore our resources below.

Quick Help

Need immediate assistance? Our live chat support is available during business hours to help with order tracking, delivery questions, and technical issues.

Response time: Within minutes during business hours

Email Support

For detailed questions or non-urgent matters, email us at support@getcho.com. We'll get back to you with a comprehensive response.

Response time: Within 24 hours

Common Issues

Check our FAQ section below for answers to common questions about deliveries, payments, scheduling, and account management.

Available 24/7 for self-service help

What We Can Help With

For Customers

• Order tracking and delivery status
• Scheduling and rescheduling deliveries
• Payment and billing questions
• Account setup and management
• Delivery area and service questions
• App troubleshooting and technical support

For Businesses

• Integration setup and configuration
• Dashboard training and support
• Bulk delivery management
• API documentation and assistance
• Custom delivery solutions
• Partnership and pricing inquiries

Emergency Support

If you have an urgent delivery issue that requires immediate attention (such as a time-sensitive medical delivery or critical business need), please contact us immediately through the chat system and mention "URGENT" in your first message. Our team will prioritize your request.